- Location: Remote
- Country: USA, UK, AUS, CAN, NZL (English)
- Language: Oral & written English
- Type: Fulltime
- Duration: No limit (Lifelong)
- Working Hours: Your local/preferred hours
- Compensation: Depends (Bonuses for great work)
- Skills & Experience: Process-oriented, intelligent, leading, responsible, orderly
Reports to: CEO
The operations manager supervises and manages staff, facilitates clients, and allocates tasks and resources. These tasks will be done as needed to effectively run the digital agency’s day-by-day operations of the One Stop Center. All this will be executed while ensuring the satisfaction of everyone involved in the process.
MAJOR AREAS OF RESPONSIBILITY
- Overall responsibility for the welfare of the team.
- Maintaining a positive working relationship with clients and the support staff.
- Assess the strengths and weaknesses of staff.
- Assuring the smooth completion of projects.
- Managing the nuts and bolts of day-to-day operations. That includes overseeing virtual meetings with clients and assisting support staff.
- To run a project-management platform that distributes and manages client tasks in a structured manner.
- Pass on updates and feedback between staff and clients.
- Assure that all deadlines are met.,
- Quality assurance for all deliverables.
- Provide invoicing and billing services to clients.
- Streamline the entire hiring process. That includes responsibility for the job posting, candidate selection, coordinating and conducting interviews, and ultimate recruitment.
- Performing any other duties as assigned.
REQUIRED KNOWLEDGE AND SKILLS
Three years of directly related management expertise at a comparable institution or completion of a relevant college-level business management certification. Experience and education should be in the fields of digital marketing services, administration, human resources, and support services. A Bachelor’s degree is generally preferred, but an associate’s degree is acceptable.
- Strong knowledge of and practical experience in digital marketing services.
- The successful implementation of business management principles.
- Experience in running organizational structure, workflow, and professional operating procedures.
- Strong interpersonal and communication skills.
- The to work effectively with a wide range of clients and staff in a diverse community.
- The ability to evaluate and revise operations to meet organizational needs.
- Analytical thinking and decision-making capabilities.
- A proactive, results-oriented approach.
- The ability to work with others or independently.
- Strong multi-tasking and time management skills.
- A work ethic encompassing punctuality, reliability, and responsibility.
- Leadership and genuine accountability.
LANGUAGE & COMMUNICATION
- High written and spoken English language fluency.
- Knowledge of the structure and content of the English OR German language. That includes words’ meaning and spelling, composition rules, and grammar.
TECHNICAL SKILLS
Must be computer literate and proficient in basic management tools. You will learn to utilize new tools on the job.
COMPENSATION
Hourly rate, based on:
- Experience
- Skills
- Importance of work.
- Demand
WORKING HOURS
The schedule will be adjusted according to need. The hours are primarily adaptable.
OUR BENEFITS
- A flat hierarchy.
- A culture of trust.
- A structured onboarding process.
- A commitment to the recognition of employee talents.
- Professional on-the-job training from an experienced team.
- Fair hourly compensation.
- Bonuses for exceptional work.
- Employees are rewarded with gifts for provided for precious ideas.
- Valuable research and educational opportunities. Flexible hours and an independent schedule. Work from home.
- The opportunity to work with a first-rate team.